Artificial Intelligence is reshaping how public services are designed and delivered—from smarter resource allocation in education and healthcare to predictive analytics for public safety, infrastructure, social services, and utilities. This practical course gives public officials and service leaders a clear, non-technical foundation in AI concepts, ethical and policy considerations, and real use cases relevant to government operations. You’ll leave with the language, frameworks, and tools to evaluate opportunities, mitigate risks, and make informed decisions about AI adoption in your department or agency.

What You’ll Learn

• AI fundamentals and common terms—designed for non-technical public officials
• Real-world applications across education, healthcare, public safety, infrastructure, social services, and utilities
• Responsible AI, ethics, risk, and policy considerations for government
• Practical steps for evaluating vendors, drafting RFPs, and piloting AI responsibly